Terms of Service
Please read these terms carefully before using HalalHQ
Last updated: November 2, 2025
IMPORTANT HALAL DISCLAIMER
HalalHQ is an INFORMATIONAL PLATFORM ONLY. We are NOT a halal certification body.
All halal status information is provided by third parties and community members. YOU ARE SOLELY RESPONSIBLE for verifying halal status according to your personal religious requirements and dietary needs. We make NO guarantees about the accuracy of halal information on this platform.
1. Agreement to Terms
By accessing or using HalalHQ ("we", "our", "the Service") at https://halalhq.io, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you do not have permission to access the Service.
2. Description of Service
HalalHQ provides a directory platform for discovering halal restaurants and halal lifestyle services, as well as a marketplace for halal products. Our Service includes:
- • Restaurant listings with halal certification information
- • User reviews and ratings
- • Search and filtering capabilities
- • Location-based services
- • Community-contributed content
- • Marketplace: E-commerce platform connecting halal businesses with customers
- • Seller services: Tools for businesses to list and sell products
- • Payment processing: Secure transactions via Stripe Connect
3. User Accounts
Account Creation
To access certain features, you must:
- • Provide accurate and complete information
- • Maintain the security of your account credentials
- • Be at least 13 years of age
- • Notify us immediately of any unauthorized access
You are responsible for all activities that occur under your account.
4. Acceptable Use
You agree NOT to:
- • Post false or misleading content
- • Violate any laws or regulations
- • Infringe on intellectual property
- • Upload malicious code or viruses
- • Harass or harm other users
- • Misrepresent halal certification
- • Scrape data without permission
Content Standards:
- • Be respectful of Islamic values
- • Be honest and genuine
- • No discriminatory content
- • Respect privacy of others
- • Based on real experiences
- • Culturally sensitive
5. Marketplace Terms
Souq by HalalHQ connects sellers with buyers. Specific terms apply based on your role:
For Sellers:
Sellers must review and accept the Marketplace Terms & Conditions, which govern:
- • Product listings and halal compliance
- • Commission structure (7% platform fee)
- • Trust-based payment system (Amānah) with 3-day main payout (70-80%) + reserve (10-20%) held for 14 days after main payout
- • Order fulfillment and shipping
- • Seller-configurable return policies
- • Refund and dispute procedures
- • Stripe Connect payment processing
For Buyers:
- • All purchases are subject to seller's return policies and Australian Consumer Law (ACL)
- • Payment processing is handled securely via Stripe
- • Refund requests are reviewed by sellers (must respond within 48 hours)
- • ACL protection applies to all purchases (faulty/defective items, no time limit)
- • Change-of-mind returns depend on seller's policy (7-90 days if accepted)
- • You may escalate disputes to HalalHQ admin if needed
Important: For third-party seller transactions, sellers are responsible for product quality, fulfillment, and customer service. We provide the platform, payment processing infrastructure, and trust-based payout system (main payout 3 days after delivery, reserve held for 14 days after main payout).
6. User-Generated Content
Your Content
By posting content (reviews, photos, comments), you grant HalalHQ a non-exclusive, worldwide, royalty-free licence to use, modify, publicly display, reproduce, and distribute such content on our Service.
Content Responsibility
You retain ownership of your content and are solely responsible for it. You represent that you have the right to post the content and that it doesn't violate any third-party rights.
Content Dispute and Takedown Procedure
If you believe content on our Service is false, defamatory, or violates your rights:
- Send a notice to [email protected] with:
- • Identification of the content (URL and description)
- • Explanation and supporting evidence
- • Your contact information
- • Good faith belief statement
- We will review within 5 business days
- We may remove, modify, or retain content at our discretion
- False takedown requests may result in account termination
7. Halal Certification Information
Disclaimer
While we strive to provide accurate halal certification information:
- • We do not guarantee accuracy or completeness of certification status
- • Certification status may change without our immediate knowledge
- • Users should independently verify halal status for their specific requirements
- • We are not responsible for any inaccuracies in certification information
Users with strict dietary requirements should contact restaurants directly to confirm current halal status.
8. Intellectual Property
The Service and its original content (excluding user-generated content), features, and functionality are owned by HalalHQ and protected by international copyright, trademark, and other intellectual property laws.
You may not:
- • Copy, modify, or distribute our content without permission
- • Use our trademarks without written consent
- • Attempt to extract source code
- • Create derivative works based on our Service
9. Limitation of Liability
HalalHQ is provided "as is" and "as available" without any warranties, either express or implied.
To the maximum extent permitted by law, HalalHQ shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
- • Loss of profits, data, or use
- • Food-related illness or allergic reactions
- • Reliance on halal certification information
- • Any errors or omissions in content
In no event shall our total liability exceed AUD $100 or the amount you paid us in the past 12 months, whichever is greater.
10. Indemnification
You agree to defend, indemnify, and hold harmless HalalHQ and its affiliates from any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including legal fees) arising from:
- • Your use of and access to the Service
- • Your violation of these Terms
- • Your violation of any third-party rights
- • Any content you post on the Service
11. Dispute Resolution and Arbitration
Mandatory Arbitration
YOU AGREE THAT ANY DISPUTE OR CLAIM RELATING TO THESE TERMS OR THE SERVICE WILL BE RESOLVED BY BINDING ARBITRATION, RATHER THAN IN COURT, except that you may assert claims in small claims court if your claims qualify.
Class Action Waiver
YOU AGREE THAT YOU MAY BRING CLAIMS AGAINST US ONLY IN YOUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
Governing Law: Victoria, Australia
Dispute Process:
- 1. Good faith negotiations (30 days)
- 2. Mediation in Melbourne, Victoria
- 3. Binding arbitration under ACICA rules
- 4. Small claims court for claims under $10,000 AUD
12. Termination
Our Rights
We may terminate or suspend your account immediately for:
- • Violation of these Terms
- • Harmful conduct
- • At our sole discretion
Your Rights
You may terminate your account at any time by contacting us at [email protected]
Upon termination, your right to use the Service will cease immediately, though content you posted may remain on the Service.
13. Changes to Terms
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. Continued use of the Service after changes constitutes acceptance of the new Terms.
14. General Provisions
15. Contact Information
Legal Department
By using HalalHQ, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.