Privacy Policy
Your privacy is important to us
1. Introduction
Welcome to HalalHQ. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
This policy applies to information we collect on our website, through mobile applications (when available), via email and other electronic messages, and through user interactions with our Service.
2. Information We Collect
Information You Provide
- • Account information (name, email, username)
- • Content you create (reviews, photos, comments)
- • Communications (feedback, support requests)
Information Collected Automatically
- • Usage data (pages visited, search queries)
- • Location data (with your permission)
- • Device information and browser type
- • Cookies for authentication and preferences
Mobile App Permissions
When using our mobile apps (iOS/Android), we may request the following permissions:
- • Camera: To upload photos of restaurants and food
- • Location: To find nearby halal restaurants and mosques
- • Photo Library: To select and upload existing photos
- • Push Notifications: To notify you of community updates (optional)
- • Network: To sync data and provide offline functionality
3. How We Use Your Information
To Provide Our Service
- • Manage your account
- • Display restaurant listings
- • Process searches and filters
- • Enable reviews and ratings
To Improve Our Service
- • Analyze usage patterns
- • Test new features
- • Fix bugs and issues
- • Develop new functionality
To Communicate
- • Service announcements
- • Respond to inquiries
- • Security alerts
- • Newsletters (with consent)
For Safety & Security
- • Detect and prevent fraud
- • Monitor Terms violations
- • Protect users
- • Legal compliance
4. How We Share Your Information
We Never Sell Your Personal Data
Public Information
Your username, reviews, and photos you post are publicly visible.
Service Providers
We share data with trusted service providers (hosting, analytics) who are contractually obligated to protect your information.
Legal Requirements
We may disclose information if required by law or to protect rights and safety.
5. Souq Marketplace and E-Commerce Data
Customer Order Information
When you make a purchase through our marketplace, we collect:
- • Order details: Products purchased, quantities, prices
- • Shipping information: Full name, delivery address, phone number, email
- • Transaction data: Order number, payment status, order timestamps
- • Delivery tracking: Tracking numbers, shipping carrier, delivery status
Seller/Business Account Information
For businesses operating on our marketplace, we collect:
- • Business details: Business name, type, description, contact information
- • Shopify store connection: Store domain, product catalog, inventory levels
- • Order fulfillment data: Shipping confirmations, tracking information, cancellations
- • Payout information: For processing marketplace commission payments
Shopify Integration
When sellers connect their Shopify stores to HalalHQ:
Data We Receive from Shopify:
- • Product information (names, descriptions, prices, images, inventory)
- • Order fulfillment status and tracking numbers
- • Inventory level updates
Data We Send to Shopify:
- • Customer orders placed on HalalHQ (including customer name, email, shipping address, phone number, order details)
- • Inventory updates when orders are placed on HalalHQ
Payment Processing
We use Stripe to process marketplace payments. We do not store your complete credit card information. Stripe's privacy policy governs their handling of payment data: https://stripe.com/privacy
We store:
- • Payment method type (last 4 digits of card)
- • Payment status (successful, failed, refunded)
- • Transaction records for accounting purposes
Customer Data Protection
Customer order data is used ONLY for:
- • Order fulfillment and delivery
- • Customer service and support
- • Sending order status notifications (confirmation, shipping, delivery)
- • Legal compliance and dispute resolution
We DO NOT:
- • Use customer shipping information for marketing without consent
- • Share customer data with third parties except as necessary for order fulfillment
- • Sell customer information to data brokers
6. Third-Party Services
We use the following third-party services for marketplace operations:
- Shopify: E-commerce platform integration for seller stores
- Stripe: Payment processing for marketplace transactions
- Resend: Email delivery for order notifications
7. Your Rights Regarding Marketplace Data
In addition to the rights outlined in section 9 below, marketplace customers have the right to:
Access
Correction
Deletion
Data Portability
8. Data Retention
We retain your personal information only as long as necessary to provide our services and fulfill the purposes described in this policy.
- • Account data: Until account deletion + 30 days
- • Reviews and content: Anonymized after account deletion
- • Analytics data: 26 months
- • Marketing data: Until consent withdrawal
9. Your Rights and Choices
Access & Portability
Correction
Deletion
Marketing
10. Data Security
We Take Security Seriously
- • Encryption of data in transit (HTTPS)
- • Secure password storage
- • Regular security assessments
- • Access controls and authentication
11. Children's Privacy
HalalHQ is not intended for children under 13. We do not knowingly collect data from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
12. Cookies and Analytics
We use cookies and similar technologies to improve your experience:
- • Essential cookies: Required for authentication, security, and core functionality
- • Functional cookies: To remember your preferences and settings
- • Analytics cookies: To understand usage patterns and improve our service (Google Analytics)
- • Marketing cookies: For advertising and remarketing purposes
How to Opt-Out of Analytics
You can opt-out of analytics tracking through several methods:
- • Browser Settings: Disable cookies in your browser preferences (may affect site functionality)
- • Do Not Track: Enable "Do Not Track" (DNT) in your browser settings
- • Google Analytics Opt-out: Install the Google Analytics Opt-out Browser Add-on
- • Ad Preferences: Manage ad personalization through Google Ad Settings
Note: Opting out of analytics helps us respect your privacy, but may prevent us from improving features you use.
13. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and your explicit consent.
14. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Review this policy periodically for updates.
15. Contact Us
Privacy Officer
HalalHQ
Email: [email protected]
General Support: [email protected]
Melbourne, Victoria, Australia
We aim to respond to all privacy requests within 30 days.
16. Complaints
If you're not satisfied with our response to your privacy concern, you may lodge a complaint with:
For Australian Residents: