Real questions, answered in a few sentences. If yours isn't here, the sellers answer directly on each product page.
How does Souq decide which products are halal?
Each seller self-declares their product's halal status, certifier (if any), and the ingredient or material details. That information sits on the product page so you can decide before you buy. Souq does not run an independent audit of every product — the responsibility for accurate claims sits with each seller, and Souq's role is to make those claims visible and easy to compare.
Where do Souq sellers ship from?
Most sellers are based in Australia and ship domestically. Each product page shows the shipping origin and an estimated delivery window for your postcode.
How do returns work on Souq?
Each seller sets their own return window and conditions, which appear on the product page before checkout. Some made-to-order items are final sale and are flagged as such.
What payment methods does Souq accept?
Health & Wellness
18 products
Card payments via Stripe — Visa, Mastercard, and Amex. Buyer protection applies to every order; if your order does not arrive or arrives materially different from the listing, you can open a dispute from your order page.
How do I become a seller on Souq?
Apply through our seller page. We review each application before activation. HalalHQ keeps a small commission per sale and there is no monthly fee.